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Complaint goods

Complaint goods in OFFROAD-EXPRESS.COM

The Online Shop www.offroad-express.com is committed to respecting consumer rights. The consumer may not waive the rights conferred on them by the Consumer Rights Act. The provisions of the contracts which are less favourable to the consumer than the provisions of the Consumer Rights Act shall be considered null and void, and they shall be replaced by the provisions of the Consumer Rights Act. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights conferred on the consumer by the mandatory provisions of law, and any possible doubt shall be explained for the benefit of the consumer. In the event of any inconsistencies between these Terms and Conditions and the above regulations, priority shall be given to these regulations, and they shall be applied accordingly

In the case of the purchased goods have a defect, the consumer may file a complaint, in which he will specify his requests to bring the goods into compliance with the contract (by repair or replacement) or to return all or part of the funds paid(by lowering the price or withdrawing from the contract). It may be based on a warranty (always) or a guarantee (if granted).

More information on the complaint of goods can be found in our Regulations.
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